Terms of Service

ORDER PROCESSING

Processing begins after payment clears, and does not include holidays and weekends. Orders will ship before or at the end of processing time.

  • Most products ship after 3 business days.
  • EGO Collection extensions and lace products may take up to 7 business days to process, as these include hand crafted products created on demand, and require additional attention to properly serve you.  
  • Processing time may be extended up to 10 business days during holidays and longer for major sales.
  • Processing time for wigs is 7-10 business days, longer during holidays and major sales.

Please read the Collection pages for more specific shipping information.

Our collections originate from 2 different locations, as some of these products are custom made upon order. Therefore, in order to serve you quickly and efficiently, you may receive multiple shipments if your order contains a mixture of items from different collections. There is no additional shipping cost for these multiple shipments, and most orders will ship free if minimum requirement is met.

SHIPPING

Orders are snd via US Postal Service, FedEx or  other mail carrier with tracking and delivery confirmation and insurance. Packages shipped to a PO Box will be send via Post Office only. It takes approximately 2-3 business days to receive your order after processing. Currently, we only ship to USA, Canada and UK. International shipping costs does NOT cover tariffs/duties/other customs charges by your home country, so please be mindful of this, as all sales are final.

We do not ship to AFB/military base addresses, Puerto Rico, or other US territories. 

Our collections originate from different sources, as some of these products are custom made upon order. Therefore, in order to serve you quickly and efficiently, you may receive multiple shipments if your order contains a mixture of items from different collections. There is no additional cost for multiple shipments.

PAYMENT TERMS

Credit card fraud, in any form will be persecuted to the full extent of the law.

Payment is remitted at time of order placement. all sales are FINAL. We accept all major credit cards. The majority of our orders are processed through PayPal, however you do not need a PayPal account to checkout. You may checkout with PayPal using your credit card. Other payment methods include credit card, PayPal Credit and Amazon checkout. We reserve the right to remove any payment/checkout option at any time.

All International Orders must be completed via PayPal. International orders submitted without PayPal Seller Protection will be cancelled. Thank you for your understanding.

Your billing and shipping address MUST MATCH, otherwise your order will be cancelled. If you are using a different shipping address, then you may check out with a PayPal account and select a verified address. Ego Virgin hair may request additional payment and shipping verification after an order is submitted. Failure to comply will result in order cancellation. Thank you for your understanding.

Credit card fraud, in any form will be persecuted to the full extent of the law.

Ego Virgin Hair reserves the right to refuse a sale to any one for any reason. We reserve the right to change, modify, clarify and/or update the information provided here at any time.